ARAG in the Netherlands

Milestones

Incorporation
ARAG founded its first international subsidiary in the Netherlands in 1962 – as one of the very first providers in the still-young Dutch legal insurance market. In August 2012, the company became a branch of ARAG SE, and is one of ARAG Group’s largest international entities. As an independent legal problem solver, ARAG Netherlands sells legal insurance policies and offers a wide range of services to policy holders.


Growth and development
ARAG Netherlands assists over a million clients in a wide range of legal areas, catering to both business and individual needs. In 2023 alone, ARAG Netherlands handled around 123,000 legal advice calls and processed up to 60,000 claims. Almost all of these claims were resolved by our own team of top lawyers and legal counselors. This commitment to handling matters with our own legal experts reflects in our consistently high customer satisfaction ratings. In 2023, ARAG Netherlands achieved an 8.3 rating for case handling and an 8.7 for legal advice over the phone. Looking ahead, customer satisfaction remains a top priority on our strategic agenda. Leveraging AI technologies, we are actively exploring ways to support our legal experts, allowing them to keep their focus on what truly matters: supporting, advising and reassuring our valued clients.


ARAG in the Netherlands today
We strive to make justice accessible and affordable for all, following in the footsteps of our founding father, Heinrich Fassbender, who advocated this cause in 1935. His brave and revolutionary vision remains as relevant today as ever, particularly as access to justice continues to grow more complex. Alongside affordability, the importance of digital access to top-tier legal assistance is on the rise. This entails access to knowledge, tools, and digital services, as well as to lawyers who are genuinely committed to assisting people in need.


Our employees: the beating heart of ARAG in the Netherlands
To effectively achieve our ambitions, we highly prioritize (personal) growth and closely attend to the physical, mental, financial, and social well-being of our employees. We believe that this enhances job satisfaction and ensures our employees are prepared for the future. Intrinsic motivation and self-determination are the guiding principles in this regard.


Social engagement
In addition to providing legal support, we are also committed to making a broader contribution to Dutch society. We are proud partners of the Royal Dutch Football Association (KNVB), Hulphond Nederland, stichting (Gelijk)waardig herstel en Emma at Work. Additionally, we support local projects to improve the living environment of the community. Our employees wholeheartedly contribute to all these causes, and dedicate themselves to building a society that is equal and fair.